Lead Business Strategy Analyst – P&C Workforce Analytics
Company: USAA
Location: San Antonio Home Office I
Salary: $127.3k - $243.3k per year
Type: Full-time
Posted: 2026-09-29
About this role
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Lead Business Strategy Analyst for P&C Workforce Analytics, you will lead capacity planning and workforce optimization for the Retail Storefront Support Team. This involves ensuring effective management of capacity levers, operational performance, and financial resources. You will translate business insights into actionable strategies by partnering across teams to analyze performance data, identify trends, and recommend solutions that improve customer experience, retention, productivity, and growth outcomes. Leveraging your leadership experience, you will influence strategic direction and deliver executive-level presentations that communicate complex findings and ensure strategic alignment. Success in this role requires strong analytical skills, cross-functional collaboration, operational planning expertise, and the ability to connect performance insights to strategic workforce and business outcomes through compelling, data-driven storytelling. You will also perform and present impact analyses to inform executive decision-making and drive organizational performance.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Ta...