Business Analyst, Workforce Optimization

About this role

Our mission: e
liminating every barrier to mental health.


Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.


Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.


As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.


Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Workforce Optimization will ensure the right people and capacity are in place within Spring Health’s frontline teams to meet member and provider needs efficiently. This role is part of the Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. Occasional travel may be required for company or team meetings or events.


What You’ll Do

• Lead short-term frontline team members’ scheduling efforts, including weekly shift planning, intra- and inter-day changes, and RTA.
• Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
• Leverage AI and broader automation tools to maximize the quality of your output and the efficien...