Manager, Workforce Operations and Service Delivery
Company: Postpartum Support International
Location: Oregon (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-10-06
About this role
Essential Duties & Responsibilities
Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).
The Manager, Workforce Operations and Service Delivery leads workforce management, training and delivery, and service operations for the National Maternal Mental Health Hotline (NMMHH), a 24/7 hotline operated by Postpartum Support International (PSI) and federally funded by the Health Resources and Services Administration (HRSA).
Reporting to the Chief Hotline Officer/Project Director, with an interim cross-functional coordination relationship to the Deputy Program Manager, expected to convert to a direct reporting line as the organization's phased restructuring progresses, this position directly supervises the Hotline Services Supervisors and, through them, the Hotline's Counselor and Shift Lead workforce. This role serves as the operational counterpart to the Manager, Clinical Practice & Operations, providing regular updates on workforce coverage, training outcomes, and service delivery performance.
How You Will Contribute
As the Manager, Workforce Operations and Service Delivery, you will perform the following and/or similar activities:
Workforce Management (45%)
- Administer nontraditional work periods, including swing, split, e...