Operations Training Manager, NYC & Central Region

About this role

The Team:


The Retail Operations team supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience.


The Opportunity:


As the Operations Training Manager for the NYC/Central region you will be responsible for delivering instructor-led, in-person and web-based training to new and existing employees. Training programs will focus on a variety of topics within the operational areas of a retail store environment. The Operations Training Manager, NYC/Central provides support to the field, that can include on-site and individual training when needed.


Reporting to the Director, Operations Training, this position will conduct needs assessments, design, and develop training materials and resources with the end-user in mind. The focus will be to support the retail teams, ensuring operational efficiency and effectiveness.


About the Role:

• A subject-matter expert on all store policies and procedures, processes, and systems
• Collaborates to develop user-oriented training materials and resources using a variety of modalities (i.e., PowerPoint, digital platforms and resources, videos, etc.)
• Administers training to retail personnel through scheduled visits and virtual methods as needed to include, but not limited to, new store openings, turnover, new hires, management relocation, tools, etc.
• Serves as a direct point of contact for the retail teams with regards to training, follow up, and operational support
• Works closely with Internal Control and other cross-functional departments to develop, update, and implement retail policies and procedures
• All other duties assigned by supervisor

Supervisory Responsibility:

• No

Budget Responsibility:

• Yes, the Operations Training Manager will work within the parameters of the department’s set annual budget. The empl...