Implementation Project Manager

About this role

THE COMPANY


Lanvera is the software technology leader in customer communications, serving clients with a strong focus on continuous innovation, strategy, and execution. We are financially stable and invest heavily in enhancing our technology platform that supports the design, generation, and delivery of business-critical documents. As a team, we’re committed to excellence. Lanvera is a place where strategy meets execution and where your work contributes directly to better client experiences and ongoing digital transformation in the industry. At Lanvera, we embrace an in-person-first culture, inspiring a vibrant work environment that thrives on connections and strengthening personal growth.


THE POSITION – ONSITE 80%


Lanvera is seeking an Implementation Project Manager to join our Client Services team. The Implementation Project Manager will play a pivotal role in implementation and changing management projects. The ideal candidate will possess a strong customer service focus and have experience managing multiple projects in a client-facing environment. They will be able to work effectively with both technical and non-technical project resources.


JOB FUNCTIONS


Manage new customer on-boarding projects with a high level of professionalism and attention to detail


Execute multiple, complex large scale implementation projects


Drive requirements estimation process from business requirements gathering to time estimating and acceptance of Statement of Work (SOW)


Manage multiple change management projects from inception to completion.


Manage the change order process for assigned book of business


Work effectively with multiple job functions to assemble level of effort estimates for new client projects and drive the projects to meet those estimates


Maintain the project management systems to track, measure and report on project progress


Identify areas for improvement in the project management process and advo...