Claims Operations Group Manager

About this role

# Claims Operations Group Manager

Location Coppell, Texas, 75019 Category Claims JR202638643 Onsite

Claims Operations Group Manager

This senior leadership position is typically responsible for managing Claims Teams, or it can manage specialized functions within the Claims business unit. The Primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. This position has responsibility for management of Auto. By ownership and accountability for large portions of the claims business, this position has responsibility for enforcing organizational and business unit policies, procedures and practices in the Claims Department which are consistent with and supportive of the Claims Business unit and other departments within the Club. The position develops strategy, initiatives, and implements processes to achieve organizational goals, including profitability of all markets within ACE through the achievement of service goals, severity and expense management and remain competitive in the marketplace.


Job Duties

- Develop strategy, initiatives, & processes to achieve organizational goals such as standards of performance and operating procedures that successfully impact claims performance, improve claims service delivery and support unit initiatives.
- Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.
- Implement and maintain continuous service improvements that support the Club’s Member Service Index (MSI), the Exchange Customer Service Index (CSI), and the Enterprise Member Relationship Management (MRM) strategies.
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