Branch Operations Manager, Floorcovering

Responsibilities

The Branch Operations Manager supports the Branch Manager in organizing and implementing strategies to optimize sales, profitability, and customer satisfaction. Responsibilities include supervising staff, managing inventory and store operations, and conducting outside sales calls to generate leads.

Requirements

Candidates must be at least 18 years old, possess a valid driver's license, and have a high school diploma or GED. The role requires the physical ability to lift up to 70 lbs and the legal authorization to work in the country without sponsorship.

Skills

• Operations management
• Customer service
• Sales leadership
• Inventory management
• Merchandising
• Staff supervision
• Training and development
• Financial management
• Safety compliance
• Loss prevention
• CRM systems
• Outside sales
• Performance management
• Visual merchandising
• Conflict resolution

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Disability coverage
• Retirement benefits
• Savings benefits
• Paid time off
• Paid parental leave
• Vacation
• Holidays

About this role

The Branch Operations Manager works with the Branch Manager to organize, plan,
and implement strategies in a Sherwin-Williams floorcovering branch. This
includes supporting all aspects of branch operations, including customer
service, marketing, merchandising, inventory, finances, and safety. This role
will assist in supervising and training staff and be responsible for contacting
customers to generate sales leads.

This position’s typical schedule is 44 hours per week, which may include
evenings and/or weekends.

This position is also eligible for bonus based on performance and subject to the
terms of the Company’s applicable plans.

This position is eligible for health benefits, such as medical, dental and
vision coverage, Flexible Spending Accounts (FSAs), disability coverage,
security, retirement and saving benefits. Additional benefits include a generous
time away from work package, including personal leave, paid parental leave,
medical leave, vacation, and holidays.

Job duties involve contact with customers, which may include minors; and access
to cash and other payment methods, electronic equipment, personal information,
store merchandise and other items of value, and such access may be supervised or
unsupervised. The Company therefore has determined that a review of criminal
history is necessary to protect the business and its operations and reputation
and is necessary to protect the safety of the Company’s customers, staff,
employees, vendors, contractors, and the general public.

RESPONSIBILITIES

* Support business strategies to increase sales and optimize profitability
* Ensure high levels of customer satisfaction through excellent service
* Build and maintain knowledge of all products to ensure effective customer
recommendations 
* Build positive relationships with wholesale and retail customers
* Complete store administration
* Ensure compliance with policies and procedures including safety, loss
prevention, and security
* Maintain outstanding store condition and visual merchandising standards,
including promotional packages and sales floor displays
* Support employee training, development, performance management, and
corrective action
* Respond to and resolve any customer and/or employee complaints
* Partner with Store Manager to make outside sales calls to increase market
share

QUALIFICATIONS

Minimum Requirements:
* Must be at least eighteen (18) years of age 
* Must be legally authorized to work in the country of employment without
needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver’s License
* Must have at least a High School diploma or GED
* Must be able, with or without reasonable accommodation, to retrieve material
from shelves and floor stacks and lift and carry up to 50 lbs. frequently and
up to 70 lbs. on occasion

Preferred Qualifications:
* Have at least one (1) year of experience working in a retail, sales, or
customer service position or have completed a Sherwin-Williams Management
Training Program
* Have at least one (1) year of experience in leadership role(s), supervising
others, or leading teams
* Have previous work experience selling floorcovering and/or floorcovering
products
* Have work experience using timekeeping and/or customer relationship
management (“CRM”) systems
* Have an associate's degree or higher in business, sales, or marketing
* Willingness to relocate for future job opportunities
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish

#PSGNP

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring
and protecting what matters. Our paints, coatings and innovative solutions make
the places and spaces in our world brighter and stronger. Your skills, talent
and passion make it possible to live this purpose, and for customers and our
business to achieve great results. Sherwin-Williams is a place that takes its
stability, growth and momentum and translates it to possibility for our people.
Our people are behind the strength of our success, and we invest and support you
in:

Life … with rewards, benefits and the flexibility to enhance your health and
well-being
Career … with opportunities to learn, develop new skills and grow your
contribution
Connection … with an inclusive team and commitment to our own and broader
communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their
families live healthier, save smarter and feel better. This starts with a wide
range of world-class benefits designed for you. From retirement to health care,
from total well-being to your daily commute—it matters to us. A general
description of benefits offered can be found at http://www.myswbenefits.com/
[http://www.myswbenefits.com/]. Click on “Candidates” to view benefit offerings
that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case
and will impact where actual compensation may fall within the stated wage range.
The wage range listed for this role takes into account the wide range of factors
considered in making compensation decisions including skill sets; experience and
training; licensure and certifications; and other business and organizational
needs. The disclosed range estimate has not been adjusted for the applicable
geographic differential associated with the location at which the position may
be filled. The wage range, other compensation, and benefits information listed
is accurate as of the date of this posting. The Company reserves the right to
modify this information at any time, with or without notice, subject to
applicable law.

Qualified applicants with arrest or conviction records will be considered for
employment in accor...

About Sherwin-Williams

Paint, Coating, and Adhesive Manufacturing · 10,001+ employees · headquartered in Cleveland, OH