Head of Non-Food Operations

About this role

Head of Non-Food Operations – Healthcare


Salary:
£75,000 + excellent benefits


Location:
London (with occasional travel across nearby sites)


Contract Type:
Full-time, Permanent


Be the driving force behind safer, smarter, more sustainable healthcare services.


Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a
Head of Non-Food Operations
to lead and optimise essential service delivery across
Portering, Domestic Services, and Logistics
.


This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments.


What You’ll Do

• Lead and innovate – Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
• Champion quality and compliance – Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
• Inspire and empower teams – Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
• Drive performance and efficiency – Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
• Collaborate at every level – Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
• Lead transformation – Support mobilisation, process redesign, and digital innovation projects across the estate.
• Deliver commercial results – Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We’re Looking For


You’re a proven operational leader with a track record of succ...