Head of Non-Clinical Operations, Boots Digital Health

About this role

Closing Date:
Friday 27th March


Location:
Islington, London


Contract:
Permanent / Hybrid


Recruitment Partner:
Frankie McCallister-Lyas


Overview
We are looking for a Head of Non-Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day to day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business


About The Role
In this role, you will work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.


Key Responsibilities Of The Role Include

- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities, and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all our processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data-led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
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