Head of Fraud Operations

About this role

About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch:
loans, credit cards and car finance
. We get money into our customers’ hands in minutes instead of days.


We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks
with dated systems and painful processes.
Join us if you want to

• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About The Role
The Head of Fraud Operations is a seasoned leader responsible for designing and executing the anti-fraud and operational strategy across multiple consumer lending products in the UK and US.


Reporting to the Director of Complaints, Fraud and Financial Crime, you will serve as the first line of defence, balancing a reduction in fraud losses with an exceptional, frictionless customer experience.


This pivotal role requires a strategic mindset to build scalable processes, manage vendor relationships, and represent our fraud posture to regulators and partners....