HCS Operational Project Manager - Care Access - Service Integration
Company: UNC Health
Location: Raleigh-Durham-Chapel Hill Area (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-06-26
About this role
**Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Description:
The HCS Operational Project Manager leads projects focused on the long-term sustainment, optimization, and expansion of the Verint platform across UNC Health. Serving as the primary operational subject-matter resource for Verint, this role safeguards system-wide stability and continuity while guiding the successful onboarding of new groups onto the platform.
The position spans the full Verint footprint, workforce management, quality monitoring, call recording, scheduling workflows, and agent-facing call center workflows, along with the broader suite of contact center software that supports them. Working alongside Access Center project management teams and supporting non-Access Center operational groups, the Operational Project Manager owns platform sustainment across its entire lifecycle.
Beyond the platform itself, this role supports Care Access and Service Integration (CASI), helping to develop and execute strategic initiatives under the CASI umbrella. The Operational Project Manager defines project scope, goals, and deliverables that advance system-wide business objectives in partnership with senior leadership and stakeholders, and builds full-scale project plans, financial plans, quality-audit follow-ups, and the communications that support them.
Success in this role requires fluency across many audiences. The Operational Project Manager must be equally comfortable taking direction from senior leadership, internal customers, and IT resources, and providing clear direction to project teams and stakeholders, collaborating across IT, administration, contact center teams, clinicians, and executives to deliver results and foster a culture of high performance.
Key Areas of Focus**
The Operational Project Manager’s work is centered on the Ve...