Operational Risk Manager, Technology & Payments Operations

About this role

## About the Job

zerohash moves money and digital assets for banks, brokerages and payment companies, on infrastructure that has to work 24/7. When something breaks, partners and their customers feel it. We're hiring our first dedicated Operational Risk Manager to make sure we learn from every failure and fix the causes, not just the symptoms.

You'll build the operational risk discipline from the ground up: the framework, the loss event database, the RCSA methodology and the scenario program. You'll sit inside the Engineering incident lifecycle, and report to [the Head of Risk], with direct access to the CRO and Risk Committee. Our risk program is quantitative and built on FAIR, so your work will be measured in dollars and likelihoods, not red-amber-green.

This role is for someone who has noticed a pattern others missed and got the organization to fix it. If your past work was mostly running assessments on a schedule, it is probably not the right fit.

Operational risk is bottom-up and event-driven; enterprise risk is top-down and strategic. Separating them properly is how institutional-grade risk programs are built, and you will own the first of the two.

## Responsibilities

• Design and implement the operational risk framework: loss event taxonomy, business line ownership model, and integration with the enterprise risk program.
• Build and own the loss event database. Make sure every material failure is captured, categorized and root-caused, and that patterns across events get escalated and fixed.
• Design and run the RCSA process across all business lines. Facilitate, challenge results, and produce outputs for risk reporting.
• Run FAIR-based scenario analysis on our top operational risks: settlement failure, infrastructure outage, third-party dependency failure and payment disruption. Quantify tail outcomes and present them to the Risk Committee and board.
• Independently test key operational controls on an annual cycle and report findings to the...