Growth Operations Manager

About this role

About this role

Lead the frontline execution of nib Thrive’s growth strategy, driving strong sales, conversion and retention outcomes through a high-performing team of Growth Consultants.

Reporting to the Head of Growth, you’ll set the standard for how we engage, convert and retain participants. You’ll coach and lead from the front, creating clarity, accountability and consistent performance across the team.

You’ll also shape the environment your team operates in. This is a role for a leader who builds belief, keeps the team engaged and connects daily work to a clear purpose. You’ll bring energy, direction and standards that people want to be part of, creating a team that is focused, accountable and motivated to perform.

As the operational heartbeat of the Growth function, you’ll own the day to day rhythm of lead management, pipeline and performance. You’ll stay close to activity, remove friction, and make sure opportunities are converted, not lost. There’s real scope in this role to lift how leads are worked, how quickly we respond, and how consistently we convert across the funnel.

You’ll continuously improve how the team operates across people, process and technology. That includes refining lead allocation, strengthening follow up discipline and embedding clear, scalable ways of working that maximise conversion and retention outcomes.

Working closely with key stakeholders, you’ll embed strong operational foundations, improve lead utilisation and strengthen conversion capability, ensuring our approach is consistent, ethical and commercially effective.

About you

You bring proven experience leading frontline sales or growth teams, ideally within a contact centre or high-volume customer environment. You’re a strong people leader who sets clear expectations, coaches with intent and uplifts performance through regular, constructive feedback.

You build teams that are engaged, clear on what good looks like, and motivated by results. Your people know wher...