Fixed Term Bilingual Administrative Assistant -18 Months (Remote)

Responsibilities

The Administrative Assistant provides clerical support to patient support programs, including data entry, processing safety data, and managing communications. They are responsible for maintaining program documentation accuracy, handling office supplies, and preparing program materials.

Requirements

Candidates must have a Grade 12 education with at least two years of college or equivalent administrative experience. Proficiency in English and French is required, along with strong computer skills and the ability to work in a fast-paced environment.

Skills

• Administrative support
• Data entry
• Bilingualism
• Customer service
• Communication
• Microsoft Office
• Database management
• Time management
• Organizational skills
• Attention to detail
• Problem solving
• Adaptability
• Confidentiality
• Reporting
• Collaboration

Benefits

• Competitive salary
• Generous vacation entitlement
• Wellness program
• Paid sick days
• Dental benefits
• Extended health benefits
• AD&D insurance
• Long-term disability insurance
• Employee and dependent life insurance
• RRSP matching program
• Employee and family assistance program

About this role

Position Type:                  Full-time

Department:                    Patient Support Programs

Work Location:               Canada

Work Hours:                    Flexibility to work within the operating hours of
Monday - Friday, between 8:00am - 8:00pm (EST)

Work Arrangement:      Remote

Travel Required:            None

A proudly Canadian company, Sentrex Health Solutions is a fully integrated
specialty distributor and patient support provider for pharmaceutical
manufacturers, physicians, and their patients. We provide innovative solutions
focused on ensuring patients have access and the support they need to maximize
their treatment outcomes. We do this through strategic distribution models and
patient support programs that are backed by powerful, integrated technology, a
dedicated in-house creative agency, and experienced, cross-functional teams. Our
core capabilities include Specialty Pharmacy Services, Customized Solutions for
Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic
Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

* We are 100% Canadian with locations across the country
* State-of-the-art facilities to provide high-quality products and services
* The opportunity to be a part of a winning, high-performing team
* Collaborative, engaging workplace culture – we are passionate about our
people!
* Flexible working environment that promotes a healthy work-life balance
* Diverse and inclusive culture where your talent and commitment to excellence
is welcomed and valued
* High-growth environment that provides opportunities for learning and growth
supported by our Employee Development Program and industry-leading, in-house
corporate training offered throughout the year

The Opportunity:

The Bilingual Administrative Assistant is responsible for providing
administrative and clerical support and managing all aspects of the office
administrative activities.

 A Day in the Life (What you will do here):

* Providing cross-coverage administrative support to all areas within the
Patient Support Program including processing safety data,
fulfillments/reviews, internal/external communications, field staff support,
reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance
of filing system, and general office/administrative duties as well.
* Ensuring complete and high-quality data entry into our database systems.
* Providing effective and timely management of inbound faxes and email
communication.
* Executing other ad-hoc administrative duties, as they are assigned.
* Process data entry activities of pertinent information received at different
points of contact during the delivery of Program services.
* Engage in and manage email, phone, and fax correspondence.
* Handle incoming and outgoing mail.
* Prepare and send out Program letters and materials and work collaboratively
with the team to complete a variety of administrative duties.  
* Order office supplies and maintain inventory.
* Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved
SOP’s.
* Complete all relevant reports (time sheets, expenses, mileage, validate CRM
reports, etc.) as per specified timelines and as per required standards. 
* Maintain program data accuracy through review of program documentation for
completeness and consistency.
* Assist with other duties as assigned by the manager

 What you need to ensure you are set up for success:

* Grade 12 education combined with 2 years of community college, secretarial
and/or equivalent work-related experience providing office administration
services
* Bilingualism (English and French) is required
* Experience working with Patient Support Programs is an asset
* Excellent verbal and written communication, listening, and customer service
skills
* Accurately inputting information into various paper and electronic forms
* Ability to learn quickly, adapt, and multi-task in a fast-paced and changing
environment
* High level of proficiency with Information Technology as well as computer and
software skills: Microsoft Office suite of applications, phone systems and
databases
* Typing skills and ability to be a strong functional user of various
computer-based programs
* Strong organizational skills with the ability to cope with changing
priorities
* Self-directed individual who can work independently with minimal supervision
* Adheres to confidentiality policy when handling and managing patient data and
information
* Proactive, dynamic and demonstrates an ability to work in a team environment
and collaborate with others in assisting with the delivery of administration
services

What makes you a great fit for this team: 

* Your commitment to providing a high level of service to your internal and
external clients.
* You are highly adaptable with a track record of success during times of
growth and organizational change.
* You have a proven track record of developing trust and influence at multiple
levels.
* You demonstrate an impactful and candid communication style.
* You have exceptional organizational skills with the ability to build
effective working relationships with colleagues, management, and
stakeholders. 

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

* Competitive Salary and generous vacation entitlement
* Wellness Program (5 paid days off for your well-being!)
* Paid Sick Days
* Competitive Benefits Package including Dental & Extended Health Benefits,
AD&D, LTD & Employee/Dependent  Life Insurance
* RRSP Matching Program
* Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer
demonstrated by our commitment to diversity, inclusion, belonging, equity, and
accessibility. We provide a safe space for...

About Sentrex Health Solutions

Hospitals and Health Care · 1,001-5,000 employees · headquartered in Markham, Ontario · founded 2017