Director, ServiceNow Business Services, Risk & Security Product Manager
Company: Glaxosmithkline
Location: UK – London – New Oxford Street (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-10-19
About this role
Director, ServiceNow Business Services, Risk & Security Product Manager
Why Us!
At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition
Job Purpose
The Director, ServiceNow Business Service, Risk & Security Product Manager leads a group of related Products within a ServiceNow Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved. They work closely with the SD, ServiceNow Platform & Enterprise Tools to translate functional goals into product roadmaps and provide direction to Product Owners on prioritisation, delivery focus, and product performance. The ServiceNow Business Service, Risk & Security Product Manager ensures Integrated Risk Management, Vulnerability Response, CSM, HRSD, LSD modules are usable, compliant, secure, and efficient to operate, while fostering a culture of agile delivery, value realisation, and continuous improvement across ServiceNow Platform and Enterprise Tools.
Key Responsibilities:
- Translate functional strategies provided by the Senior Director, ServiceNow Platform & Enterprise Tools into actionable product roadmaps and delivery priorities across a related group of Risk & Security Product Manager ensures Integrated Risk Management, Vulnerability Response, CSM, HRSD, LSD modules.
- Provide direction and coaching to Product Owners, ensuring requirements are well-defined, business cases for investment are robust, backlogs are prioritised to support business goals, architectural guidance, compliance needs, data-drivendecisions, FinOps considerations, and domain ecosystem dependencies through cross-functional partnering.
- Partner with business stakeholders to unde...