Customer Success Manager, Mid Market

About this role

## About Kojo

It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.

Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity.

We're looking for a Customer Success Manager to own the long-term health and growth of a mid-market book of business. This is a full-ownership role: you'll manage new business onboarding, renewals, upsell, cross-sell, and adoption - and you'll be measured on the outcomes that matter most, including NRR, retention, and platform usage. You'll serve as a trusted advisor to decision-makers and end users alike, guiding contractors to achieve their materials management goals through Kojo's suite of products.

## About the Role

Success in this role looks like a healthy, growing book of business - customers renewing and expanding, actively using Kojo as a core part of their procurement workflow, and becoming advocates for the product within their organizations.

You'll report to the Senior Manager of Customer Success and collaborate closely with teammates across Onboarding, Implementation, Support, Sales, and Product.

This role will include:

• Owning the commercial performance of your mid-market book of business across new business, renewals, upsell, and cross-sell - with a clear focus on NRR growth and retention
• Leading the end-to-end renewal and expansion process, id...