Senior Customer Success Manager (Atlanta)

About this role

SENIOR CUSTOMER SUCCESS MANAGER (ATLANTA)


Location:
Remote, Atlanta


Employment Type:
Full-Time


Compensation:
$114,000 - $148,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/ - Range may vary based on experience.


Benefits Offered:
Vision, Medical, Life, Dental, 401K


Summary
OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency.


The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.


Serving as the primary advocate for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.


This role will manage a portfolio of approximately 30–35 mainly enterprise accounts, with a combined ARR of $5M–$15M.


**The successful candidate is expected to reside in Atlanta, Georgia, as regional proximity strengthens executive...