Customer Success Manager, Growth

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Growth based in United States.
As a Customer Success Manager, Growth, you’ll manage strategic relationships with mid-market customers and help them achieve meaningful business outcomes through effective product adoption. You’ll serve as a trusted advisor and primary point of contact, guiding customers through onboarding, enablement, and ongoing engagement. You’ll become deeply knowledgeable about the product and translate its capabilities into practical solutions for customer needs. As an early member of the customer success function, you’ll have an opportunity to shape processes, establish best practices, and influence how the team scales. You’ll work closely with product, sales, and support teams to represent the customer and help resolve challenges. The role sits within a fast-moving, technology-focused environment that values autonomy, high-quality work, and thoughtful collaboration. You’ll also contribute directly to customer satisfaction, retention, and long-term account growth.


Accountabilities

• Build and maintain strong relationships with key stakeholders across mid-market customer accounts, serving as the primary contact for questions, concerns, feedback, and ongoing needs.
• Develop a deep understanding of the product and help customers translate its capabilities into measurable business outcomes.
• Lead customer onboarding programs, ensuring new customers understand key features, workflows, and best practices from the outset.
• Deliver ongoing customer enablement and training to strengthen product knowledge, engagement, and adoption.
• Identify opportunities to expand product usage across customer organizations and drive deeper, more consistent adoption over time.
• Monitor customer needs, satisfaction, and engagement to proactively identify risks and opportunities that may affect ret...