Customer Success Manager, Enterprise

About this role

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.


We are looking for a
Customer Success Manager
to join our
Client Services
Team
.


This role will report to Team Manager, Customer Success.


Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our platform and data to life for the client
• The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points

So, what will you be doing all day?
Your role as part of the
Client Services Team
means your daily
responsibilities
may include:

• Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
• Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
• Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
• Develop strong subject matter expertise across Similarweb’s entire product portfolio

**...