Strategic Customer Success Manager

About this role

The
Strategic Customer Success Manager (CSM)
at
Nimble
is a key post-sales role focused on driving
customer adoption, retention, and expansion
across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.

In this role, you’ll connect
customer business needs
with Nimble’s
technical solutions
, working closely with
Product, Support, and Engineering
to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.

This role requires a strong blend of
technical acumen, enterprise customer empathy, and commercial mindset
, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.

The role is NYC based. 3 days a week in the office

This role reports to the Director of Customer Success, and salary may land between $180-230k OTE depending on qualifications and experience.

Responsibilities:

- Own revenue growth and retention
for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.
- Build deep relationships with key stakeholders across
data, engineering, product, and BI
teams to ensure long-term adoption and value.
- Run
QBRs/EBRs
with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.
- Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate.
- Work with
Product and Solutions/Engineering
teams to escalate gaps, share customer feedback, and influence roadmap priorities.
- Responsible for constructing enterprise-wide business cases that demonstrate the clear ROI of moving from fragile legacy web scraping to Nimble’s self-learning Web Search Agents
- Forging deep relation...