Manager - Customer Success Team

About this role

Job Description
Manager of Customer Success


Fairfield NJ or Remote


Your Impact
Transparent Energy is looking for a dynamic leader to operate at the heart of our commercial organization. This role will own, drive, and improve the speed, accuracy, and visibility of the company’s new business acquisition, while also providing critical oversight and process governance over the retention and enhancement of thousands of client relationships. Your time in this role will level-up the sales organization’s data visibility, accelerate revenue generation, and hone a world-class client retention machine.


Who We Are
Transparent Energy is a leading energy procurement and risk management advisory firm that helps large Commercial, industrial and Institutional (C&I) organizations optimize energy purchasing decisions in increasingly complex and volatile markets. Since its founding in 2009, Transparent Energy has served more than 3,500 clients, transacted over $5 billion in energy spend through its online procurement platform, secured more than 33 TWh of electricity, 300 million Dth of natural gas, and 8.5 million renewable energy certificates (RECs) and most importantly, saved our clients precious time and millions of budget dollars.


Transparent Energy acts as a force-multiplier for our clients’ energy purchasing strategy. By accessing our deep network of 90+ pre-vetted suppliers through our proprietary reverse-auction platform (and accompanying process expertise), clients can solicit unparallelled supplier competition, driving price outcomes that outperform any traditional process.


Key Responsibilities

• Customer Retention

• Own the end-to-end renewal management process, maintaining full visibility into renewal pipeline activity, contract expiration timelines, and renewal probability tracking.
• Coordinate cross-functionally to reduce renewal risk and prevent revenue leakage, ensuring proactive planning well in advance of contract expir...