Customer Success Manager - Channel

About this role

About Balto
At Balto, we use AI to coach contact center agents in real time. Powering better conversations and measurable business outcomes. As an industry leader in AI-driven performance coaching, we’re scaling fast and building the next category-defining company in the contact center space.


**Our Culture: We’re AI Obsessed**
At Balto, we don’t just build AI—we live it. If you’re not…

• Building your own GPTs in OpenAI
• AI-coding side projects in Replit
• Following the latest drops from Google, OpenAI, Anthropic, Meta, and xAI
• Reading essays, academic papers, and dev blog posts about LLMs
• Generating stunning visuals with MidJourney or videos with VEO
• then Balto might not be the right place for you.

But if that does sound like you? You’re going to feel right at home.


**Why Balto**

• Fully remote team — work from anywhere in the US
• Mission-driven culture with smart, supportive, and AI-obsessed teammates
• Career growth — this role is built for someone who wants to shape a function and make an impact fast
• Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more

**Assessment Process
Our hiring process includes virtual interviews and take-home exercises designed to evaluate your problem-solving ability, strategic thinking, and communication skills.


About The Role
Balto, a pioneering tech startup that has built a suite of AI tools for large sales and customer service teams, is seeking a talented Customer Success Manager to join our team. Your mission as a Customer Success Manager will be to manage the accounts of both new and existing customers, ensuring they have the assistance, resources, and insights needed to maximize their experience with Balto. You will be instrumental in facilitating ongoing business and fostering lasting partnerships. This is a fully remote position, offering you the flexibility to work anywhere in the U.S.


Who We Are Looking For**
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