Customer Success Manager - US

About this role

Fingerprint
empowers developers to stop online fraud at the source.


We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies.
We are a globally dispersed, 100% remote company
with a strong open-source focus. Our flagship open-source project is FingerprintJS (27K stars on GitHub).


We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).


*We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.*
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The
Customer Success Manager
acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.


What You'll Be Doing:

• Facilitate the transition out of implementation to go-live
• Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved
• Create a plan to ensure client success
• Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes
• Provide best practice recommendations, expert-level application support and assist in solving point-in-t...