Sr. Customer Success Manager - Onboarding Specialist

About this role

About Placer.ai
Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions.


What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist.


Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started.


Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location.


Summary
Placer.ai is looking for a talented Customer Success Manager-Onboarding Specialist who will help onboard our new customers and ensure they accelerate time to value. A successful candidate will be analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of onboarding a diverse set of customers while helping to build customer success programs in a SaaS startup company


Responsibilities

• Own the onboarding process from when a Customer is signed on to when they complete their first use case.
• Manage a portfolio of concurrent onboarding accounts across the mid-market accounts, prioritizing effectively across competing timelines.
• Host ki...