Customer Success Manager - California (USA)

About this role

*Note:*
*To be eligible for this role, you must be available to work across multiple U.S. time zones, with a primary focus on supporting clients in the West Coast and Mountain Time Zones.*

About Deckard Technologies

Deckard Technologies is a GovTech data company helping local governments address residential property-related challenges with a focus on compliance and tax collection. Founded in 2018, we operate globally with offices in the U.S., Colombia, and Australia. Trusted by over 400 jurisdictions worldwide, our scalable, cost-effective products leverage patented processes and combine best-in-class data collection with intuitive, AI-powered solutions, transforming how local governments monitor and manage properties.

Joining us means you'll be working with a diverse group of inspiring people, from industry experts to extraordinary tech and data operations teams through to innovative product leaders, in a down-to-earth and supportive culture.

About the Role

We're hiring a Client Success Manager to own some of our most complex and highest-value municipal relationships across the Pacific and Mountain time zones. This role goes beyond day-to-day account management: you'll act as a trusted advisor to city and county leadership, translate platform data into clear business outcomes, and present that value in polished, client-ready formats.

As the primary relationship owner for a portfolio of Enterprise and Strategic accounts, you'll lead onboarding and expansion, drive adoption of Rentalscape across compliance, tax, registration, and enforcement use cases, manage renewals, and consistently demonstrate ROI. Much of this happens in front of clients, either virtually or during onsites, so comfort building and delivering compelling presentations, running working sessions, and traveling as needed is essential.

 This role is based in the Western region, with a strong preference for candidates in the Los Angeles or San Diego area.

What You'll Do

• Own t...