Customer Success Manager

About this role

What We're Looking For
PK Software is modernizing its go-to-market model, and we are adding a Customer Success Manager to serve as one of the primary faces of PK Software across the industry. This role combines account management, customer success, renewals, customer training, and customer advocacy into a single, high-impact position.


You will be responsible for nurturing prospects, conducting product demos, closing new business, managing ongoing customer relationships, delivering periodic customer training sessions, and ensuring renewal and retention. This role also plays a key part in shaping our commercial approach, providing direct Voice of Customer feedback, and positioning PK Software as a leader in compounding pharmacy technology.


This is a strategic, customer-facing role ideal for someone who excels in both sales and relationship management and is comfortable facilitating customer education to drive product adoption and expansion.


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What You Will Do
Account Management, Customer Success & Adoption

• Serve as the primary account owner for assigned customers.
• Maintain strong relationships with customers through regular check-ins, strategic conversations, and value delivery.
• Conduct compelling product demos tailored to compounding pharmacy workflows.
• Deliver periodic customer training sessions (virtual and on-site as needed) to drive adoption, reinforce best practices, and introduce new features.
• Lead customer education initiatives for existing accounts to increase utilization and reduce churn risk.
• Monitor account health and proactively address risk indicators to reduce churn.
• Manage the full renewal lifecycle, including negotiation and forecasting.
• Identify expansion opportunities and partner with customers on growth initiatives.
• Provide best practices guidance and workflow optimization recommendations to help customers maximize v...