Implementation Project Manager

About this role

Synthesis Health
Who We Are
We're a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.


About the Opportunity
As an Implementation Project Manager, you will be responsible for leading the successful deployment of imaging cloud-based solutions for our customers. Managing the implementation process for a client(s), from project planning, resource allocation, to go-live and transition to support.


Key Responsibilities:
65%: Project Planning

• Collaborates with internal and external stakeholders to define project scope and objectives.
• Manages the end-to-end implementation process, develops detailed project plans which include timelines and resource allocation, participates in implementation calls, guiding customer sites through configuration and onboarding of our platform.
• Collaborates with cross-functional teams to address client-specific needs, ensure project alignment and project progression adhering to strict timelines.
• Assists with completing security questionnaires during implementation.
• Monitors project performance and adjusts and manages expectations as necessary.
• Coordinates end user training sessions
• Ensures clients are fully equipped to utilize the system effectively
• Identify and mitigates potential project risks and issues.
• Ensures compliance with organizational policies and standards.
• Conducts post-implementation reviews to assess project success and improvement opportunities.

15%: Collaboration and Communication

• Builds and maintains strong relationships with clients.
• Leads cross-functional teams to execute project plans.
• Oversees task completion, monitors progress and ensures adherence to timelines and budgets.
• Gathers feedback from clients and internal teams to identify ...