UX Researcher

About this role

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Rysun Labs (formerly KCS – Krish Compusoft Services) is an AI, Data & Digital innovation partner of choice for enterprises, globally. Rysun guides and accelerates the Data & AI strategy and Digital Transformation programs for Fortune 2000 enterprises and product startups to shape remarkable customer experiences and intelligent operations. The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce to outperform competition and lead the change in their industry. Rysun partners with Microsoft, Google and AWS to bring the best of enterprise technology to its customers. Rysun believes in quality-first and is CMMI Level 5, ISO 9001 & 27001 certified. The team has a growth mindset fueled by a strong culture of collaboration that unifies its global teams across India, USA, South Africa (a proud Level 2 B-BBEE Contributor), and UK.

We are looking for a detail-oriented and user-centric UX Researcher with strong experience in eCommerce and Retail Operations and working knowledge of Microsoft Dynamics 365 (D365).

The ideal candidate will be responsible for conducting research, analyzing user behavior, and translating insights into actionable recommendations to improve digital commerce experiences and retail operational workflows. This role will collaborate closely with Product Managers, Business Analysts, Designers, and Engineering teams to enhance customer journeys and backend operational systems.

Location- Houston, TX ( Hybrid )

Key Responsibilities

User Research & Insights

• Plan and conduct qualitative and quantitative research (interviews, surveys, usability testing, contextual inquiry).
• Analyze user behavior across eCommerce platforms and retail systems.
• Develop user personas, journey maps, empathy maps, and experience blueprints.
• Identify usability gaps in digital storefronts and operational systems...