Customer Success Manager

About this role

Company Description

Litecard is a wallet-led marketing platform for CRM, loyalty, and promotions that empowers brands to connect with users through Apple and Google Wallet. The platform offers digital loyalty cards, offers, and memberships that can be shared via QR codes, SMS, email, or media channels, streamlining customer engagement across physical and digital touchpoints. With features like branded wallet passes, real-time updates, rewards tracking, and push notifications, Litecard integrates seamlessly with platforms like Shopify, Square, and major PoS/CRM systems. Trusted by retail and brand groups in over 15 countries, Litecard simplifies mobile engagement, making it scalable, measurable, and efficient. Visit litecard.com.au to learn more.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will act as the primary point of contact for clients, ensuring satisfaction by addressing inquiries, resolving issues, and fostering long-term relationships. The role includes onboarding new customers, analyzing data to identify improvement opportunities, implementing strategies to enhance customer retention, and proactively assisting clients in achieving success with Litecard’s products and services. Collaboration with internal teams and continued communication with clients to meet their business goals is also essential.

Qualifications

• Professional English
• 1-2 years of professional experience
• Strong Customer Satisfaction and Customer Service skills
• Proficiency in Customer Retention strategies and Relationship Building
• Strong Analytical Skills for evaluating customer data and identifying optimization opportunities
• Excellent communication, problem-solving, and interpersonal skills
• Ability to manage multiple client accounts and thrive in a remote work environment
• Familiarity with CRM tools, marketing platforms, and customer success metrics is a plus
• Experience with digital marketing, ...