Customer Success Manager - Manufacturing

About this role

Braincube specializes in real-time process optimization, helping manufacturers improve their operational performance through artificial intelligence, advanced data capabilities, and deep industrial expertise. Our platform enables industrial companies to increase yield, improve quality, optimize energy consumption, and boost throughput — at scale and in real time — across complex multi-site operations.

The Role

As a Customer Success Manager, you are responsible for the overall quality of the customer relationship and for the deployment of Real-Time Process Optimization (RTPO) within our industrial clients' organizations.

As a trusted point of contact at the level of industrial management and executive committees, you combine a strong business orientation, a strategic advisory posture, and proven change management expertise. You drive the adoption of the Braincube platform in a systemic and scalable way, creating the conditions for measurable, lasting value for the client.

You are a key player in Braincube's growth: as the guardian of customer retention, you actively identify and create revenue development opportunities (upsell, expansion).

Your Business Impact

*Retention*
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You drive long-term customer satisfaction and engagement, anticipate disengagement risks, and activate the right loyalty levers.

*Revenue Development:*

You identify and build the conditions for upsell and contractual scope expansion, in coordination with the sales teams.

*Adoption & Usage:*
You measure and develop platform usage intensity as a direct driver of perceived value and renewal.

*Scaled Deployment:*

You oversee the rollout of the solution within client organizations (multi-site, multi-team) and manage the implementation ratio.

Your Responsibilities

*Client Strategy Management*

• Build and drive the client's digitalization roadmap in connection with RTPO implementation, ensuring alignment with the industrial management's business objectives.
• P...