Customer Success Manager

About this role

About Athennian

Athennian delivers Governance Ops™ software that aligns legal, finance, tax and fund teams through a secure, integrated source of truth for entity and ownership data. The platform enables organizations managing complex corporate and investment structures to automate governance workflows, maintain audit-ready records and collaborate across functions with confidence.

More than 500,000 entities across over 150 countries are managed on Athennian, helping organizations modernize entity management and transform governance operations into a strategic advantage.

We are a fast-moving, solutions-driven team using an AI-forward approach to solve complex operational challenges. If you are passionate about building technology that transforms traditional industries, we’d love to have you join us.

About the role

As a Customer Success Manager (CSM) reporting to the Director, Customer Success, you'll be a high-impact contributor who serves as a trusted advocate for our clients, a strategic growth driver, and a data-driven decision-maker. In this role, you will build deep relationships to understand unique client needs and empower them to achieve exceptional results by fully leveraging Athennian’s platform.

You will act as the voice of our clients, develop value-driven success plans, and analyze key metrics to drive continuous improvement. As a CSM, you will manage a dedicated portfolio of accounts, proactively driving product adoption, mitigating churn risks, and identifying opportunities to expand client value.

What you'll do

As a key contributor to our Customer Success team, you will be responsible for:

• **Relationship Management:** Own and build strong, trusted relationships with a dedicated portfolio of customers, ensuring they see continuous value from Athennian.
• **Retention & Growth:** Drive customer renewal and retention to meet quarterly Net Dollar Retention (NDR) goals, identifying expansion opportunities and managing upse...