Customer Growth Manager

About this role

Description
Customer Growth Manager
Abous Us
KidKare is a growing software company, with a big heart and an even bigger vision – all thanks to the great people who work here. We offer a full-service Child and Adult Care Food Program (CACFP) software solution that helps centers plan menus, track attendance, and communicate with parents, all while claiming CACFP reimbursements on time. Today, more than 67,000 providers trust KidKare to keep them compliant with CACFP regulations. We are a 100% remote operation.


Position Summary
The Customer Growth Manager owns the full customer lifecycle — onboarding, retention, renewal, and expansion — for several hundred of KidKare's smallest sponsor accounts, assigned by state.


In the CACFP market, sponsor organizations are resource-constrained and focused on growing their own agencies. They rarely have the time to explore new features or optimize how they use their software. This role closes that gap at scale: getting new customers live quickly and correctly, keeping them engaged through tech-enabled and templated outreach, and surfacing the moments where an additional KidKare product or module would help them grow.


Success in this role looks less like deep individual account planning and more like disciplined execution across a large book. The two things that matter most are comfort operating at high account volume and rigorous adherence to established process. The ability to demonstrate software value quickly — in a 30-minute call, not a three-week engagement — is paramount.


Primary Responsibilities
At-Scale Onboarding

• Lead standardized, templated onboarding for newly-signed accounts in assigned states.
• Configure customer environments, guide basic data setup, and confirm customers are ready to independently process claims using KidKare.
• Execute against the onboarding standards, playbooks, and quality expectations set by the Enterprise Customer Growth Manager, escalating proce...