Revenue and Customer Operations Manager

About this role

## About Payscale

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

About the Role
Payscale is seeking a highly analytical and strategic Revenue and Customer Operations Manager to drive insights, scalability, and operational excellence across our entire Go-to-Market (GTM) organization— including Sales, Account Management, and Customer Success. This individual will play a key role in shaping and executing on our strategic initiatives by aligning systems, workflows, and reporting infrastructure to enable revenue growth and customer value realization.

You will partner closely with GTM leadership, Finance, Marketing, Business Applications, and Strategy to build robust planning frameworks, maintain data fidelity across tools, and deliver insights that inform executive decision-making.

Key Responsibilities

• Act as a strategic partner to GTM leadership in Sales to drive planning, performance tracking, and operational execution.
• Build and maintain comprehensive dashboards, reporting suites, and models (forecasting, capacity, segmentation, etc.) to track pipeline, bookings, retention, and growth KPIs across all GTM.
• Partner with Customer Success, Support, Product, Implementation, and Sales to align on processes, metrics, and customer outcomes
• Lead the design and deployment of workflows and system automations in Salesforce and related tools, in partnership with Business Systems.
• Own recurring GTM reporting...