CRM IT Business Analyst (Full Time, Remote, North Carolina Based)

About this role

The CRM Business Analyst gathers and documents business and functional requirements for CRM and ancillary applications, converts them into technical specifications and test plans, assists in building and validating CRM product changes, and safeguards products quality and HIPAA compliance across all CRM solutions.

This position will allow the successful candidate to work a schedule that will be primarily remote. While there is no expectation of being in the office routinely, they will be required to come into the Alliance Office for business and team meetings as needed.

Responsibilities & Duties-

Elicit and Document CRM Requirements

• Lead discovery meetings to capture business objectives, key performance indicators (KPIs), and organizational service needs
• Create requirements artifacts such as Business Requirements Documents (BRDs), business process diagrams, and acceptance criteria that define the desired project outcomes

Translate Requirements into CRM technical Specifications

• Develop detailed functional and technical specifications for CRM product changes (Salesforce component changes)
• Collaborate with CRM engineers, technical analysts, architects and developers to align solution designs that are sustainable and repeatable – utilizing sound architecture principles
• Ensure specifications address scalability, security (including HIPAA related data encryptions), and maintainability of CRM solutions

Plan and Execute Testing of CRM Solutions

• Create test plans, test cases, and validation data sets for unit, integration, and user acceptance testing of CRM and ancillary application builds
• Support business stakeholders with UAT; log defects, prioritize fixes, and oversee retesting cycles. Obtain business stakeholder sign-off on product releases
• Verify technical application performance against agreed upon thresholds. Validate performance of application after new releases

Support Implementation and Ongoing Operations

• Assist with go live activ...