Community & Operations Manager

About this role

Folk is a new co-living brand with big ambitions to transform the way people rent in cities. Many of us are living in flats and homes that were designed for the needs of renters 100 years ago. We think it’s time to design a new way of renting, by renters, for the needs of renters today.

We create homes that offer opportunities to connect with others, architect-designed spaces, next-level convenience, and a genuine positive environmental and social impact. It’s a more stress free, sociable and sustainable way of renting.

Join us at the start of our journey and help us shape the future of city living.

We’re looking for a personable and organised Community & Operations Manager in our Co-Living community in Earlsfield. You will be responsible for the day-to-day operational management, acting as the face of the development for the residents, managing the team and enhancing the overall resident experience.

Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and are delivered timely is essential in this role. As one of our first team members, you’ll have the unique chance to shape the experience, build the brand and make renting better. There is no template or playbook to help us get there, so we’re looking for people that get excited by a new challenge (we won’t always know the answer, but we’ll figure it out). As the Community & Operations Manager, it will be your job to lead to the team that accomplishes this.

What will you do?

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver outstanding operational performance and customer satisfaction, then this is the role for you. Below are your key responsibility areas:

Property Management:

● To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.

● Supporti...