Claims Workforce Operations Manager

About this role

Claims Workforce Operations Manager

Job Summary
Assists Executive management team in the implementation of long- and short-range planning, policies, programs and objectives for Claims. Works closely with Management to develop and implement plans to achieve strategic goals. Acts as a liaison between Claims and other departments in support of operational and organizational goals and objectives. This position is responsible for managing the day-to-day and overall administrative processes for the Claims business unit.

Job Duties

• Manages all aspects of key initiatives including research, scope, requirements, analysis, costs/benefits, communication mediums and tracking of results in support of Vice President and Claims operations. Initiate and chair meetings.
• Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans. Develops, manages, and analyzes revenue/expense, budget, service quality, staffing, and related business unit functions and makes recommendations for goal obtainment in all areas. Create and implement processes to ensure compliance within ACE.
• Coordinates projects, special assignments, and other daily/monthly activities with other areas as needed. Apply advanced project management techniques, determine appropriate analytical approaches and develop project plans outlining current state, defining objective deliverables and measure of success.
• Oversees staff engaged in business performance analysis, budgeting, ad-hoc analysis, incentive calculations, and other statistical and research projects in support of the business unit. Ensures daily, weekly, monthly, quarterly, and annual reports are distributed on time and are accurate.
• Hires, trains, develops, evaluates, and terminates staff as necessary, in accordance with company policie...