Business Operations Manager

About this role

## About OuterSignal

We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand's best evangelists. Our platform enriches every order in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.

## About the Role

We're looking for a Business Operations Manager with high agency and a rigorous, analytical mindset to be the right hand to our VP of Operations. The role is fully remote, open to candidates anywhere in the US, with substantial overlap with Eastern hours.

This is a generalist seat, not a role scoped to a single function. You'll own and manage daily operations across HR, finance, and administrative functions, act as the glue across the organization, and rotate onto whatever matters most that quarter. One week you might be rebuilding the reporting leadership uses to run the business; the next you're standing up SOC 2 from scratch, integrating our recent acquisition, or turning around the security review that unblocks an enterprise deal.

This role is built for someone who wants breadth over narrow specialization, who is energized by picking up a new problem every quarter, and who would rather build their own tools than wait for someone else to build them. The right person grows into owning an operational area of the company outright.

## What You'll Do

Priority projects

• Serve as a flexible operator across the company's most important operational priorities as they emerge, and own each workstream end to end — define the...