Business Analyst, GID Operational Excellence

About this role

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Business Analyst is a seasoned subject matter expert responsible for enabling operational excellence through scalable tooling platforms and actionable analytics. This role supports global construction initiatives by integrating monitoring, automation, and reporting tools, and partnering with cross-functional teams to align tooling capabilities with strategic goals. The analyst drives innovation in data architecture and visualization to support continuous improvement and transparency.

What we are looking for

KEY responsibilities

Core Business Analysis & Strategic Alignment

• Act as a bridge between business needs and technology solutions, translating complex requirements into actionable deliverables.
• Analyze, transform, and resolve business problems through data-driven and technology-enabled solutions.
• Work with internal stakeholders to determine business requirements using best‑practice methodologies.
• Deliver business projects in alignment with sponsor expectations and enterprise architecture standards.
• Partner with cross‑functional teams to ensure tooling, data, and analytics capabilities support evolving strategic goals.

Data Foundations & Performance Measurement

• Build and maintain foundational datasets reflecting infrastructure usage, efficiency, and scalability.
• Define and operationalize KPI frameworks and success metrics to monitor global construction and infrastructure performance.
• Establish source‑of‑truth dashboards and reporting that guide infrastructure, inv...