Assistant Food Operations Manager

About this role

Assistant Food Service Operations Manager


Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Assistant Food Service Operations Manager

Reports to: Food Service Operations Manager and General Manager (as applicable)


Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
• Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Supports department financial forecasts as necessary, information flow and management, business processes and organization planning. Supports oversight of merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintains quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Supportive role in the responsibility of the day to day functions ...