Account Manager

Responsibilities

The Account Manager is responsible for protecting and growing revenue by partnering with clients to ensure they achieve their business goals and maximize the value of company solutions. They will manage client relationships, identify upsell opportunities, and act as the internal voice of the customer to drive continuous improvement.

Requirements

The ideal candidate should have experience in background screening and client management, along with strong problem-solving and negotiation skills. Proficiency in professional communication and a proactive mindset focused on client success are essential for this role.

Skills

• Account management
• Client relationship management
• Background screening
• Problem-solving
• Negotiation
• Objection handling
• Upselling
• Cross-selling
• Communication
• Presentation skills
• Hubspot
• Monday
• Power BI
• Slack

Benefits

• Supportive team-driven culture
• Structured onboarding
• Career growth opportunities
• Remote work

About this role

Company Description
Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.
We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.
We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.
But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.
Job Description
As an Account Manager, you will be responsible for protecting and growing revenue by partnering with clients to help them achieve their goals, maximise the value they receive from our solutions, and deliver positive business outcomes. You will act as the voice of the customer, driving continuous improvement across the business while working cross-functionally to support both customer and company success.
Cultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery, heightened client satisfaction and growth.
Assessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth.
Actively listening to client feedback and advocating on their behalf internally.
Adopting a strategic approach in managing client accounts effectively.
Proactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels.
Identifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals.
Collaborating with the sales team to generate new business and expand accounts.
Handing renewal of contracts
Conducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions.
Utilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications.
Maintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company.
Addressing client escalations promptly and resolving any complaints efficiently.
Staying abreast of current industry trends to ensure relevance and competitiveness.
Upholding a proficient understanding of company products and services.
Communicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders.
Adhere to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws.
Acting in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties.
Performing other ad hoc tasks or projects, as assigned.
Qualifications
What We’re Looking For:
Experience of working within background screening
Experience building effective external relationships
Proactive mindset focused on client success
Strong problem-solving and initiative
Objection handling and negotiation skills
Account/Client management experience
Excellent interpersonal and communication skills
Confidence and professionalism in presentations
Must be willing to work under EMEA timezone
Additional Information
We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.
We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.
And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.
What We Offer:
A supportive, team-driven culture focused on collaboration and excellence.
Structured onboarding, tools, and resources to help you succeed.
Opportunities for career growth within the Candidate Support function.
Remote work
A chance to directly impact the candidate journey in a meaningful way

About Veremark

Software Development · 51-200 employees · headquartered in London, England · founded 2018