Customer Account Manager – Fire Alarm – Quebec City or Jonquière

Responsibilities

Manage a portfolio of service contract accounts for fire alarm systems to achieve financial objectives and ensure high customer satisfaction. Develop account strategies, coordinate service execution, and act as a trusted advisor to identify opportunities for service upgrades and expansions.

Requirements

Requires a college diploma in a related technical field and demonstrated experience with fire alarm systems. Candidates must possess strong account management skills, proficiency in Microsoft Office, and excellent French communication skills.

Skills

• Account management
• Fire alarm systems
• Customer service
• Contract management
• Financial performance management
• Problem-solving
• Communication skills
• Microsoft Office
• Word
• Excel
• SAP
• Strategic planning
• Quality assurance
• Relationship building

Benefits

• Flexible work environment
• Remote work options
• Digital workspaces
• Competitive total rewards package
• Profit-sharing opportunities
• Flexible vacation policy
• Employee benefits
• Employee discounts
• Mentorship programs
• Professional development

About this role

Change the future with us

We are looking for dedicated and talented people who are ready to take on constantly evolving challenges and respond to the needs of our customers and colleagues by applying smart concepts and creative thinking. We embrace change and work with curious people who are passionate about reimagining the future of work. Join us, and together we will focus on what truly matters: improving lives through new ideas and the latest technologies around the world.

Why you’ll love working for Siemens

* Freedom and work-life balance: Enjoy our flexible work environment, including flexible schedules, remote work options and digital workspaces.
* Solve some of the world’s most significant challenges by contributing to exciting and innovative projects.
* Work in an engaging, fast-paced environment featuring leading-edge technology.
* Opportunities to grow your career through local and global development and mentorship programs.
* Competitive total rewards package.
* Potential profit-sharing opportunities.
* Option to purchase additional vacation days or sell vacation days based on your lifestyle and needs.
* Contribute to our social responsibility initiatives focused on access to education, access to technology and community support, while making a positive impact.
* Take part in celebrations, social activities and professional events outside the workplace.
* Opportunities to share your innovative ideas and be recognized and rewarded for them.
* Employee benefits and discounts.
* Strong commitment to diversity and inclusion.

Siemens is proud to have been ranked among Canada’s Top 100 Employers eight times, as well as being recognized as one of Canada’s Greenest Employers in 2026 and one of Canada’s Top Employers for Young People in 2026.

Customer Account Manager – Fire Alarm – Quebec City or Jonquière

Join our Service team within the Fire Alarm division as an Account Manager. This position can be based in Jonquière or Quebec City and will give you the opportunity to manage a portfolio of established customers across a variety of sectors, including hospitals, universities and other major facilities.

In this role, you will be the primary point of contact for your customers and build strong, trusted relationships with them. You will work closely with customers to understand their needs, become a trusted advisor and recommend services and solutions that support their business objectives while identifying opportunities to expand our offering.

Drawing on your technical knowledge of fire alarm systems, you will manage a range of products and oversee the execution of service contracts, with a focus on financial performance and customer satisfaction. You will understand your customers’ environments and recommend services, upgrades and solutions that best meet their operational needs.

This role is particularly well suited to someone who is highly autonomous, confident in working directly with customers and comfortable taking ownership of their accounts, while combining technical fire alarm knowledge with strong account management skills.

What will you do?

* Manage an assigned portfolio of service contract accounts, with a focus on achieving financial objectives while delivering exceptional customer satisfaction and retention.
* In collaboration with the sales team, develop account strategies that support customers’ business objectives while leveraging Siemens Building Technologies’ portfolio of products and services.
* Manage all aspects of service contract execution, including scheduling and coordination of work, while ensuring customer expectations are met and issues are resolved promptly and effectively.
* Work directly with customers to develop comprehensive service programs based on their needs.
* Finalize and maintain service contract maintenance plans with customers.
* Conduct quality assurance activities and support contract renewal processes.
* Prepare service summary reports and review them in preparation for customer meetings.
* Identify customer needs and recommend appropriate additions, upgrades and service-related actions.
* Build and maintain strong customer relationships while acting as a trusted point of contact for service-related needs.

What will you need to succeed?

* College diploma in a related technical field.
* Demonstrated technical knowledge and experience with fire alarm systems.
* Experience in account management, customer service or contract management, ideally within a technical or service environment.
* High degree of autonomy and the ability to independently manage multiple accounts, priorities and responsibilities.
* Confidence and professionalism when interacting directly with customers, whether conducting regular follow-ups, providing recommendations or resolving issues.
* Excellent organizational, verbal and written communication skills.
* Strong problem-solving skills.
* Proficiency with Microsoft Office, particularly Word and Excel.
* Knowledge of SAP is an asset.
* Excellent written and spoken French.
* Knowledge of English is an asset for this position but is not a requirement. The successful candidate must be able to perform the duties and responsibilities of the role in French. Knowledge of English may be useful for one or more of the following reasons:
* Occasional interactions with English-speaking customers, suppliers or colleagues in Canada and/or abroad.
* Reviewing reference materials, documentation or software that may only be available in English.

About us

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. Our purpose is to create technology that transforms the everyday for everyone, and we have been doing so in Canada since 1912.

By combining the real and digital worlds, Siemens empowers its customers to accelerate their digital and sustainability transformations, making f...

About Siemens

Automation Machinery Manufacturing · 10,001+ employees · headquartered in Munich