Customer Account Manager - CAM

Responsibilities

The Customer Account Manager is responsible for growing and supporting key accounts while ensuring excellent customer service and identifying new business opportunities. They manage daily operational tasks such as load entry, tracking, and coordinating freight while handling escalated customer issues.

Requirements

Candidates should have 1-3 years of customer service experience, preferably within the transportation or brokerage industry, and previous inside sales experience. Proficiency in Microsoft Office and familiarity with TMS and CRM software are required, with a bachelor's degree preferred.

Skills

• Customer Service
• Inside Sales
• Relationship Building
• Negotiation
• Problem Solving
• Time Management
• Load Entry
• Freight Coordination
• Transportation Management Software
• Customer Relationship Management
• Microsoft Office
• Excel
• Communication
• Organizational Skills
• Bid Preparation

About this role

JOB SUMMARY:
The primary responsibility of the Customer Account Manager is to grow and support the sustainability of AR’s key accounts, ensure excellent customer service and identify growth and service opportunities within our key account base.  This position is accountable both individually and as a team for making a positive contribution toward the achievement of individual and customer-specific KPI’s and overall business objectives including, but not limited to the following:
 
* Loads booked per day
* Customer calls per day
* Customer satisfaction and retention
* YOY organic growth of customer accounts

 
DUTIES AND RESPONSIBILITIES:
1. Provides exceptional customer service and support by frequently and proactively reaching out to assigned key customer accounts to establish rapport, deepen working relationships, and win revenue-generating opportunities.
2. Proactively seeks out and identifies organic growth opportunities for key accounts.
3. Prepares bids on lanes and submits RFP/RFQs as available/requested for key accounts.
4. Executes daily operational needs including load entry, monitoring and tracking, coordination with team to cover freight, communication with customer and management of customer needs.
5. Handles escalated customer issues and uses judgement and discretion in determining solutions.
6. Provides backup support for other team members as needed.
7. Additional duties as assigned.

 
BUSINESS COMPETENCIES
* Exceptional customer service skills including a customer-centric philosophy and strong ability to build relationships and establish trust
* High energy, enthusiastic and a positive, proactive attitude
* Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills
* Strong sense of urgency for completing tasks and seeking out opportunities
* Excellent communication skills (oral, written and presentation)
* Efficient organizational and time management skills and the ability to balance and prioritize competing priorities

 
EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
* Bachelor’s Degree or some college preferred
* 1-3 years of customer service experience, especially in transportation/brokerage industry
* Previous inside sales experience required
* Familiarity with transportation management software (TMS) such as McLeod or TMW preferred
* Familiarity with customer relationship management software (CRM) such as Sugar or One-Page preferred
* Proficiency in using Microsoft Office suite, especially Excel

About Action Resources

Truck Transportation · 1,001-5,000 employees · headquartered in Birmingham , Alabama · founded 1994