Account Manager

Responsibilities

The Account Manager will support daily logistics operations, including order processing, shipment tracking, and maintaining TMS records. They will also serve as the primary point of contact for clients and coordinate with carriers to ensure efficient service delivery.

Requirements

Candidates must have prior experience in carrier sales or logistics coordination, specifically within an LTL brokerage environment. Strong communication, organizational, and technical skills in Excel and TMS are required for this role.

Skills

• Logistics coordination
• Carrier sales
• LTL brokerage
• Customer service
• Problem-solving
• Critical thinking
• Time management
• Excel
• Outlook
• TMS
• Shipment tracking
• Order processing
• Rate negotiation
• Data reporting

Benefits

• Health insurance
• Dental insurance
• Vision coverage
• 401(k) retirement plan
• Paid time off

About this role

We’re looking for a detail-oriented, customer-focused professional to support and grow our client portfolio. This role is perfect for someone passionate about logistics, problem-solving, and building lasting relationships.

What You’ll Do:

* Support daily operations – order processing, shipment tracking, documentation
* Be the go-to contact for clients – provide updates, resolve issues, ensure satisfaction
* Build strong carrier partnerships – coordinate pickups/deliveries & assist with rate negotiations
* Solve problems proactively – manage transit delays, accessorial, delivery exceptions
* Keep data sharp – maintain TMS records, reports, and shipment performance
* Collaborate with teams – sales, ops, and accounting for seamless service
* Support growth – assist in business reviews & spotting new opportunities
* Handle after-hours calls if needed

What We’re Looking For:

* The ideal candidate: experience in carrier sales/logistics coordination, LTL brokerage background required
* Excellent communication & customer service skills
* Strong problem-solving and critical-thinking ability
* Highly organized with great time management
* Tech-savvy (Excel, Outlook, TMS experience a plus)
* Knowledge of 3PL brokerage operations & logistics

 The anticipated salary range for this position is $50,000.00 to $60,000.00 plus commission structure. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.

Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Port Jersey Logistics

Transportation, Logistics, Supply Chain and Storage · 201-500 employees · headquartered in Cranbury, NJ