Account Manager

Responsibilities

You will act as a trusted day-to-day partner for a client portfolio, ensuring the smooth operational delivery of services. This involves coordinating with internal teams to resolve issues and maintaining high-quality service standards.

Requirements

The role requires experience in customer service, ideally within the financial services industry, and strong communication skills. Candidates should possess a problem-solving mindset, attention to detail, and a willingness to develop technical skills including SQL and HTML.

Skills

• Account management
• Customer service
• Relationship management
• Operational excellence
• Stakeholder engagement
• Problem-solving
• Planning
• Organizational skills
• SQL
• HTML
• Database structures
• Communication skills
• Critical thinking
• Decision making

Benefits

• Flexible work
• Health and wellbeing rewards
• Employee share purchase plan
• Recognition awards

About this role

Location: Melbourne, Australia (Hybrid)

In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum
of three days a week, with the flexibility to work from home for some of your
working week. Find out more about our flexible work culture at
computershare.com/flex. [http://computershare.com/flex]  

We give you a world of potential

At Computershare, we empower our people to grow, innovate, and make an impact.
You’ll be part of a collaborative, high-performing team where your ideas are
valued and your contributions make a real difference. 

A role you will love

As an Account Manager within Computershare Plan Managers (CPM), you’ll take true
ownership of your client portfolio — acting as a trusted day-to-day partner and
ensuring the smooth operational delivery of services to your clients. 

You’ll be at the centre of everything, connecting clients with internal teams to
coordinate activity, resolve issues, and ensure consistent, high-quality
service. This role isn't commercial focused and is more a role where your
ability to balance operational excellence with relationship management really
shines — giving you the opportunity to influence outcomes, improve experiences,
and make a tangible impact for both clients and the business. 

What will you bring to the role?

You’ll bring experience delivering high-quality customer service, ideally within
the financial services industry, along with strong communication skills that
enable you to engage confidently and effectively with a wide range of
stakeholders. Your ability to build a deep understanding of your clients will
allow you to foster strong, trusted partnerships and support their ongoing
operational needs.

You are naturally solution-focused, with keen attention to detail and the
ability to make sound decisions, even in complex or ambiguous situations. You
remain calm under pressure, managing competing priorities in a fast-paced
environment while maintaining a high standard of delivery and operational
oversight.

As a self-motivated and proactive professional, you’re comfortable working
independently while also influencing others to achieve positive outcomes. You
bring strong planning and organisational skills, allowing you to manage your
workload efficiently, coordinate multiple deliverables, and stay ahead of
deadlines.

You have a curiosity and willingness to develop your technical capabilities,
including tools such as SQL, HTML, and an understanding of database structures.
Alongside this, your problem-solving mindset enables you to identify issues,
think critically, and deliver practical, effective solutions. A degree
qualification, or equivalent experience, underpins your approach. 
   

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your
family. 

Invest in our business by setting aside salary to purchase shares in our
company, and you’ll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping
you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced
colleagues ready to help you grow. Our careers hub will help you find out more
about our rewards and life at Computershare, visit computershare.com/careershub.
[https://computershare.com/careershub]

A company to be proud of
We're a global leader in financial administration with over 11,000 employees
across more than 22 different countries. At Computershare, it’s more than just a
job, our open and inclusive culture means that we will help you to grow, to move
forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits,
starting from the application process and continuing throughout your career with
us. Our goal is to create an environment where everyone feels valued, to remove
barriers and obstacles and ensure equal opportunities for all. For support with
accommodations or adjustments during our recruitment process please visit
computershare.com/access [https://www.computershare.com/access] for further
information.

We’re a leading provider of employee share plans. We partner with many of the
world’s biggest brands to offer their employees the chance to invest in the
future of their company and help them to manage these investments day to day.
With over 35 years of experience and expertise, we’re an industry leader. Every
member of our team plays an important role in bringing to life employee share
plans, providing innovative solutions and assisting our clients with their
complex regulatory requirements.

About Computershare

Financial Services · 10,001+ employees · headquartered in Melbourne, Victoria