UX Researcher

About this role

We are seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, agents, employer groups, etc.

## What You Bring

• **Self-direction:** Gather information about project requirements and work with other members of the UX research team, UX designers, product managers, and business teams to establish priorities
• **Conducting Research:** Plan and conduct user research studies, using both quantitative and qualitative methods, to understand user behaviors, motivations, and trends
• **Support Designers in Research Efforts:** Work with product designers to run some research studies on their own and ensure they’re following best practices.
• **Insight Finding:** Analyze research data to provide actionable insights and identify connections across projects
• **Artifact Creation:** Map user journeys and systems, and create UX personas or archetypes to help better understand your target users
• **Research Readouts:** Present research findings to senior leadership, product teams, the UX teams, and other key stakeholders to help shape design and strategic decisions
• **Sizing and Estimation:** Work with partners and agile teams to provide estimates of timing and level of effort for research
• **Maintaining Research Repository:** Document and communicate research findings in the research repository for team members and internal partners to access
• **Participate in Critique:** Participate in business and UI reviews with multi-disciplinary product teams
• **Coordinating Research Studies:** Coordinate and conduct research sessions, including participant recruitment and session scheduling
• **Prioritization of Efforts:** Help to prioritize research opportunities in a fast-paced, rapidly changing environment using a “just enough research” mindset
• **Expert Heuristic Evaluation:** Evaluate and review websites and other digital services from a user's perspective, including those of competitors, ...