UX Researcher

About this role

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified [Great Place to Work](https://www.greatplacetowork.pl/certyfikowane-firmy-2/xtb-s-a) company.

We are looking for a UX Researcher / ResearchOps specialist at a Regular/Mid level at XTB who has experience and practical knowledge in conducting qualitative and quantitative user research for B2C products, as well as coordinating research activities across the organization.

### Responsibilities

• Preparing and implementing an effective research strategy.
• Collaborating with the research team and the Product Tech team through regular meetings and status syncs.
• Independently conducting qualitative and quantitative research, as well as summarizing and presenting findings from evaluative and exploratory research using analytical, research, and reporting tools.
• Translating qualitative and quantitative research insights into design initiatives.
• Setting up and maintaining the user research environment (including tools).
• Creating and maintaining a UX research repository.
• Regularly analyzing and reporting insights from customer feedback.
• Presenting research findings across the organization and maintaining ongoing communication regarding research with program teams.

### Requirements

• Minimum 5 years of experience as a UX Researcher or within a UX research department.
• Documented experience (in the form of case studies / a portf...