UX Designer

About this role

Join Sangoma, a leader in business communications, as a UX Designer focused on desk phone device-based experiences. We are looking for an experienced professional to join our Products development team and play a critical role in shaping the user experience of Sangoma’s desk phones and telephony devices, focused on embedded, hardware-contained device experiences, used daily by businesses worldwide. While this is a remote position, we are looking for someone in either eastern or central time zones.

Sangoma is dedicated to empowering organizations through reliable Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions. In this role, you will focus on how our desk phone products work, not just how they look—designing clear, efficient, and predictable iteraction models for task-critical communication workflows.

### Requirements

Your Role:

• You will be responsible for defining and evolving the interaction models, task flows, and usability foundations of Sangoma’s phone firmware and device interfaces.
• Provide UX design for desk phones (embedded, hardware-constrained products) with physical keys, small and/or touch screen displays.
• Define task flows and interaction patterns for telephony features such as calling, transfers, conferencing, voicemail, etc.
• Create UX and UI artifacts including user flows, wireframes, and interaction specifications, icons, and graphics.
• Produce clear interaction specifications and design documentation to support long development and maintenance cycles.
• Collaborate closely with firmware engineers to ensure UX designs are accurately implemented.
• Partner with Product Management to align UX decisions with real-world user needs and business priorities.
• Identify edge cases, error states, and recovery paths to ensure reliability under real usage conditions.
• Contribute to usability testing and incorporate feedback into iterative UX improvements.
• Ensure designs/implementations support all corporate and regulatory ...