Web, UX, and Digital Experience Designer

About this role

Requisition ID: 2026-4759 Job Summary:

Artemis is seeking a full-time Web/UX/Digital Experience Designer to lead user experience (UX) and digital design support for CBP’s Trusted Traveler Programs, including Global Entry. The designer will create UX and graphic design mock-ups for CBP.gov Trusted Traveler Program web pages, mobile application features, SMS messaging, and email communications, and will provide advisory design guidance that improves the application, enrollment, and arrival experience for members and prospective applicants. All work will align with Department of Homeland Security (DHS)-mandated Customer Experience (CX) and UX priorities and with existing DHS and CBP branding.

The Web/UX/Digital Experience Designer role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in user experience design, web and digital design, and creating digital experiences for large, public-facing programs. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position.

Offers will be contingent upon client approval and ability to meet security requirements.

Remote work is anticipated. However, occasional travel for client engagements may be required.

Primary Responsibilities:

• Create UX and graphic design mock-ups of website pages, SMS messages, email communications, and mobile application features for CBP’s Trusted Traveler Programs.
• Design approximately 20 SMS messaging and email mock-ups per year for CBP review and approval.
• Provide advisory design and mock-up support for CBP.gov Trusted Traveler Program pages, including web mock-ups, information architecture recommendations, and responsive layouts for desktop and mobile.
• Develop training and reference materials that enable CBP staff to maintain changes to CBP.gov Trusted Traveler Program pages.
• Map traveler journeys across the ...