Technical Writer & Content Strategist

About this role

Contract Technical Writer & Content Strategist #1151

Project‑Based | Remote (U.S.-based candidates only)
*Hourly Contract (up to 40 hrs/week)*

About the Role

Decisiv is seeking a 1099 Content Strategy & Technical Writing Contractor to support documentation, UX copy, and in‑app content for our SRM platform. The contractor will audit our brand voice and content landscape, develop content standards and strategy, and produce help center articles, microcopy, and in‑app guidance across Zendesk, Figma, and Pendo.

This engagement includes collaborating with product, design, and engineering teams to gather context and align deliverables with product releases, while maintaining full autonomy over how work is completed. Tools you may interface with include Slack, GitHub, Jira, Confluence, Figma, Zendesk, and Pendo.

Scope of Work & Deliverables

Technical Writing (approx. 50%)

• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed.
• Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language.
• Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates.
• Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content.
• Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content.

Content Strategy (approx. 30%)

• Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations.
• Translate brand voice into tone guidelines, UX writing standards, and documentation style guides.
• Define and evolve content architecture aligned with user needs and product organization.
• Build a content roadmap tied to the product roadmap and sprint cycles.
• Establish content operations including workflow, tool...