Sr Sales Development Representative

Responsibilities

Drive the creation of sales-qualified opportunities through strategic outbound and inbound prospecting while maintaining a robust pipeline. Collaborate with Account Executives and Marketing to qualify interest, manage stakeholder relationships, and ensure seamless handoffs within the sales funnel.

Requirements

Requires 2-3 years of relevant experience, specifically as an SDR within a SaaS environment. Candidates must hold a bachelor's degree and possess proficiency in CRM platforms, sales enablement tools, and remote work environments.

Skills

• Sales Development
• SaaS
• Account Mapping
• Lead Generation
• CRM
• Sales Enablement
• Prospecting
• Communication
• Active Listening
• Presentation
• Time Management
• Organizational Planning
• Cross-functional Collaboration
• MEDDICC
• Pipeline Management

About this role

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global
brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile,
and OYO. We power personalized experiences for 2+ billion users monthly across
60+ countries, tracking over 1 trillion data points and delivering 100B+
messages per month. Founded in 2014 to solve repetitive customer engagement
challenges, we've evolved into a full-stack solution that unifies data, AI, and
engagement across 16+ channels. 

At the core of our platform is Merlin AI - our purpose-built Agentic AI for
marketing teams. Merlin enables marketers with a suite of specialized native and
custom agents to build segments, campaigns, discover insights and automate
marketing workflows. With our recent acquisition of Aampe, brands can now create
a decisioning agent per user to bring true 1:1 personalization at scale for over
1B+ monthly active users. 

For over a decade, MoEngage has helped brands in 60+ countries create standout
digital experiences for more than a billion customers every month. Backed by
leading investors including Goldman Sachs Asset Management, B Capital, Steadview
Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners,
we’ve grown to 800+ employees across 15 global offices, recently closing a $280M
Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary
for Personalization Engines, a Strong Performer in The Forrester Wave™ for
Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in
the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

Roles & Responsibilities:

* Drive the creation of sales-qualified opportunities and maintain a robust
pipeline through strategic outbound and inbound prospecting.

* Conduct in-depth account mapping and source leads that align precisely with
our target customer personas.

* Leverage modern AI solutions to enhance prospect research and deliver
tailored messaging.

* Initiate new business partnerships utilizing diverse channels including
phone, email, and social media to showcase MoEngage solutions.

* Identify and articulate how MoEngage can effectively address prospect
challenges regarding user engagement and retention.

* Engage with key stakeholders to evaluate purchase authority, budget
availability, and implementation timelines.

* Nurture prospect relationships through consistent, high-quality communication
to guide opportunities through the sales funnel.

* Partner with Marketing to qualify inbound interest and ensure seamless
handoffs to the Sales team.

* Work in tandem with Account Executives to execute in-territory mapping and
prioritize key accounts.

* Collaborate with the Sales Development Manager to hit weekly, monthly, and
quarterly pipeline targets and KPIs.

* Maintain meticulous records in the CRM, ensuring data accuracy for all
prospective client interactions and dashboards.

* Contribute to organizational growth by sharing and adopting industry-leading
best practices.

* This role is directly accountable for driving business and revenue growth
across various organizational sectors.

Requirements:

* Proven track record with 2-3 years of pertinent experience.
* Prior background as an SDR within a SaaS environment
* Hold any bachelor's level degree
* Proficiency with CRM platforms, sales enablement tools, prospecting software,
and web-conferencing technology
* Adept at thriving in dynamic, rapidly evolving remote work settings
* Skilled at cross-functional collaboration with sales, marketing, and
development teams to achieve collective goals
* Superior communication, active listening, and presentation abilities
* Exceptional capabilities in time management and organizational planning

About the Team:

* The SDR team at MoEngage acts as a vital driver for pipeline expansion,
focusing on identifying and nurturing qualified prospects across SMB,
Mid-Market, and Enterprise segments to meet high-value pipeline targets
through Sales Qualified Leads.
* To optimize prospect research and engagement, the team utilizes modern AI
technology alongside premier sales tools like LinkedIn Sales Navigator,
Outreach, LeadIQ, and Lusha.
* We execute strategic prospecting to secure AE discovery meetings by mapping
stakeholder pain points to MoEngage value propositions and validating
messaging.
* The team owns the detailed handoff process to ensure seamless SDR-AE
collaboration. 
* We  mandates providing a complete "Discovery Brief" in Salesforce, which
captures strategic business context, technical environment details (like
current tech stack and known integration needs), and key decision criteria
for every account
* Scoping follows the MEDDICC framework to identify Economic Buyers, champions,
and decision urgency, converting pain points into committed timelines.
* This position is growth-oriented, providing career advancement pathways
toward Senior SDR, AE, or Team Lead positions.

At MoEngage, we respect and value differences. We believe that when people from
diverse backgrounds and perspectives collaborate, we create the most value – for
our clients, our employees, and society. We embrace diversity and uphold a
strong set of values. We are committed to inclusivity and take pride in
providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and
experience. We stand firmly against all forms of discrimination and support
equal rights and opportunities regardless of gender, ethnicity, abilities, age,
identity, orientation or expression, marital status (including pregnancy),
religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws
related to non-discrimination and equal opportunity. MoEngage is truly a...